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Customer Support

WanderPort Networks Support is available 24 hours a day, 7 days a week, 365 days a year to all of our valued customers. Our support technicians are multi-lingual, speaking fluid English, Spanish and French and are all highly skilled in technical troubleshooting from user account issues to advanced BGP routing anomalies.

Please choose one of our support options below:

24-Hour Technical Support and Customer Care for Hospitality & Public Venue Customers

24/7/365 Toll Free Hotline: 1 (866) 897-3084
Email Support: support@WanderPort.com

BusinessOnly™ Technical Support

24/7/365 Toll Free Hotline: 1 (800) 468-4985
Account Quesitons and Customer Care: 1 (646) 502-4504 (availbe Monday-Friday, 9-5 EST)
Email Support: bizhelp@WanderPort.com

Network Operations and Support Center

Our state-of-the-art NOC (network operations center) is in NYC and maintains a direct connection to an Internet backbone. The WanderPort NOC is powered by multiple, fully redundant application and database servers, as well as advanced monitoring equipment that gives us a real-time snapshot of all of our deployed networks so we can proactively monitor events before they become user complaints and ultimately, network downtime.

In fact, if you own or manage a hotel, commercial building or other public venue and your connection to the internet is completely down due to a natural disaster or your local utility company's failure, we can park our WanderPod Mobile Internet device right outside of your building or at your event space and resume network operations seamlessly. That is the WanderPort advantage!

Current Network Status