Support | Business-Only™

Customer Support

Wanderport Networks Support is available 24 hours a day, 7 days a week, 365 days a year to all of our valued customers. Our support technicians are multi-lingual, speaking fluid English, Spanish and French and are all highly skilled in technical troubleshooting from user account issues to advanced BGP routing anomalies.

Please choose one of our support options below:

24-Hour Technical Support and Customer Care for Hospitality Customers

Toll Free Hotline: 1 (866) 897-3084
24/7/365 Live
24/7/365 Email Support: support@wanderport.com

Business-Only® Technical Support

Toll Free Hotline: 1 (800) 468-4985
Account Quesitons and Customer Care: 1 (212) 355-5455
24/7/365 Email Support: bizhelp@wanderport.com

Important: To ensure a fast and efficient resolution to your problem, in your email please include the following: your Location, room number if at a hotel, business address if your a Business-ONLY customer, your contact information and a brief description of the problem your are experiencing.

Network Operations and Support Center

Our state-of-the-art NOC (network operations center) is in NYC and maintains a direct connection to an Internet backbone. The Wanderport NOC is powered by multiple, fully redundant application and database servers, as well as advanced monitoring equipment that gives us a real-time snapshot of all of our deployed networks so we can proactively monitor events before they become user complaints and ultimately, network downtime (and we KNOW what network downtime means to a hotel - unhappy guests).

In fact, if you a hotel or other public venue and your connection to the internet is completely down due to a natural disaster or your local utility company just acting - well, like the utility company, we can even park our WanderPod Mobile Internet device right outside of your building or at your event space and resume network operations.