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Customer Support

WanderPort Networks Support is available 24 hours a day, 7 days a week, 365 days a year to all of our valued customers. Our support technicians are multi-lingual, speaking fluid English, Spanish and French and are all highly skilled in technical troubleshooting from user account issues to advanced BGP routing anomalies.

Please choose one of our support options below:


24-Hour Technical Support and Customer Care for Hospitality & Public Venue Customers

24/7/365 Toll Free Hotline: +1 (866) 897-3084 
Email Support: support@WanderPort.com


BusinessOnly™ Technical Support

24/7/365 Toll Free Hotline: 1 (800) 468-4985
Account Quesitons and Customer Care: 1 (646) 502-4504 (availbe Monday-Friday, 9-5 EST)
Email Support: bizhelp@WanderPort.com


Network Operations and Support Center

Our state-of-the-art NOC (network operations center) is in NYC and maintains a direct connection to multiple tier 1 Internet backbones. The WanderPort NOC is powered by multiple, fully redundant application, database servers, and network head-end equpment, as well as advanced monitoring equipment that gives us a real-time snapshot of all of our deployed networks so we can proactively monitor events before they become user complaints and ultimately, network downtime.

Our NOC support center is also based in NYC with operation centers in California as well as abroad. Our agents are muti-lingual and are able to quickly access the details of your network, as well as the full suite of our monitoring tools. They also have the ability to dispatch an onsite technician 24/7/365, should this be deemed necessary to quickly resolve a local problem.

Current Network Status

 
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