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WanderPort Networks


Global Providers of Enterprise Internet Access, Telephony and Managed Services

We are in the business of empowering hospitality venues, commercial office buildings and other public venues with the utility of information technology enabled services and solutions.

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About WanderPort Networks Inc.  

What we do

Since 1999, WanderPort has empowered hotel and other hospitality/public venues with IP communications and managed IT services from a reliable provider who understands the unique business needs of the hospitality industry. We pride ourselves with ensuring that the guest experience is truly spectacular all while abstracting the hotel staff from"help desk" duties.

Building upon our current service offerings, WanderPort has launched its BusinessOnly™ Internet Service in select commercial office buildings, to cater to the unique needs of businesses, large and small.


Terms of Service for Hospitality Customers

Read the Terms of Service of our networks in its entirety. WanderPort TOS.


Terms of Service for BusinessOnly™ Customers

Read the Terms of Service of our networks in its entirety. WanderPort BusinessOnly™ TOS.

Management

WanderPort Networks is managed by a team of experts in the Information Technology arena. For years our passion for cutting-edge network delivery has helped us to grow to the world-class, bespoke internet services company we are today.

In addition to employing the resources of some of the most talented industry veterans, our senior managment is available by phone for all of our customers or potential customers speak with. WanderPort's New York City Corporate Office can be reached at +1 (212) 355-5455. Our managment team is available from 9am - 5pm, Eastern Standard Time.

 
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High Speed Internet Access (HSIA) for Public Venues and Hospitality

If you are a hotel owner or manager, WanderPort Networks HSIA services are designed for you. WanderPort will design, install and support the entire guest internet network, manage it, as well as provide converged solutions to leverage existing or new infrastrucutre and get the best possible value for your infrastrucutre investment. We have a variety of financial models, including ones that provide for ZERO upfront costs and ZERO operational costs.

WanderPort Networks provides a robust, scalable and secure internet connection to guests in any hotel room, public space, even in RV Parks and ski slopes. We offer a variety of High Speed Internet Access (HSIA) options to venues including in-room wireless and/or wired connections, conference room/public space wireless, and outdoor and mesh wireless connections.

Our advanced networks focus on three metrics - reliability, speed and security. Using the latest 802.11AC MIMO wireless equipment as well as multi-gigabit switching and advanced radio frequency (RF) management, guests at our partner venues are ensured maximum speed to the internet as well as to other services delivered over the network. Leveraging our advanced customer gateway technology both at the venue and in our NOC isolate each user from other users on the network so security of sensitive data is always maintained. To protect the guests as well as the venue, our gateway hardware also proactively scans the network for malicious activity such as virus', hackers, illegal downloading or excessive network requests. All of this security is completely transparent to the user - we aim to ensure that the wired or wireless network is as easy as surfing the internet at home.

Finally, when you partner with Wanderport Networks, your venue is guaranteed a long lasting commitment to technical excellence. We are all engineers and nerds and we truly enjoy our craft and take the utmost care to ensure our reputation is never tarnished. From the 24/7/365 booked hotels of NYC to rural venues seemingly impossible to be connected, Wanderport has designed, installed and maintained every conceivable network architecture in ever conceivable setting. Since 1999, Wanderport has been the parnter trusted by boutique hospitality venues the world over.

Smart Guest Rooms & Automation

WanderPort provides more than just communications through our networks - we also aim to leverage the power and speed of our enterprise class IP networks and next generation room automation services such as automated lighting, smart security, environmental control and a personalized experience that repeat guests will surely appreicate.

  • Automated Lighting with customized scenes
  • Automated window coverings
  • Smart room locks
  • Smart A/V control and selection
  • Energy savings and automated control through intelligent thermostats
When you partner with Wanderport Networks, a CK Technology Group company, you get years of experience and expertise in smart building solutions using technolgy from our partners Crestron, Control4, Mechoshade and Lutron

Voice over IP and Voice over WiFi Telephony

Keeping with our philosophy of leveraging the existing or new IP network, WanderPort can also deliver a cost-effective IP telephony solution for guest rooms and even staff. Using the existing data network, a modern and cost-effective phone switch can be added to the network room without deploying additional cabling. Also, IP telephony is purely digital and some phones can even run advanced applications directly on the screen to notify guests of hotel events, room charges, even provide the ability to adjust lighting, music and order room service all with a few clicks! Our systems integrate iwth the world's leading PMS software, such as Oracle Opera, Springer Miller, Hotelogix PMS, Rezlynx PMS, etc.

Wanderport's IP Telephony soultion is ideal for your reservations department as well, with features such as advanced queue reporting and metrics, features such as call recording, whisper/listen/barge, integration with third-party CRM systems and other business intelligence systems ensuring your agents are effective and efficient.

Voice over WiFi is one of the newest guest conveniences out there; it allows the guest to roam throughout the venue and keep their guest-room phone with them at all times. By the pool, in the gym, even in the ski lodge - a guest will never feel disconnected again. With advanced RFID and WiFi tracking, the hotel or hospitality venue will also never be out of a handset again!

Our latest offerings take VoWIFI where it hasn't been before and replaces that aging, and expensive staff radio system used to manage housekeeping, security, and other critical hotel staff. Ask us how are latest enterprise grade, WIFI radios from radio leader ICOM can integrate quickly and affordably into your existing WIFI network. Our WIFI radios are license exempt, software upgradeable so you always have the latest technology, smaller with better battery life and much more feature-laden than traditional UHF/VHF radios. Contact us today to learn more!

WanderPort Video Walls & Interactive Digital Kiosks

Using WanderPort's advanced wired and wireless networks, digital signs, announcements, upsells and advertisements can be displayed virtually anywhere with completely customizable messages. For example, in the lobby guest specefic information could be displayed on a TV such as flight info, weather reports, even menus and advertisements (think additional revenue stream) from local restaurants or theaters. At a ski resort, WiFi enabled, ruggedized touch-panels could have the ability to choose the lift with the smallest line, the trails with the best conditions, etc. By leveraging the connectivity already in place at WanderPort venues, there is virtually no limit to the information that can be conveyed to your guests.

WanderBox

The Core of our networks (and yours)

WanderPort's WanderBox all-in-one, turnkey public network appliance is the ultimate in customer gateways. Cutting edge in every sense of the phrase, networks powered by the WanderBox stand out in ways only dreamed up by IT managers, CIOs, operators of Revenue Generating Networks and Public Venue owners everywhere! The WanderBox provides:

  • Captive Portal, Forced Browser Redirection
  • End user Experience Managment
  • Dynamic anutomated end user Adapting billing system
  • Role-based AAA policy enforcement engine
  • Web Experience Manipulation
  • Advanced Core Networking Services
  • Wan side link Aggregation & Load Balancing
  • Advanced Security Features
  • VPN concentrator with IPSec and Built-in Certificate Authority
  • Comprehensive Logging
  • User Friendly Administrative GUI and Robust Graphical Instrumentation Dashboards

To learn more about what a WanderBox can do for your property or public network, revenue generating or complimentary, visit the WanderBox micro site here, or call WanderPort sales at 212-355-5455 for more information and to schedule a demonstration.

WanderPod

WanderPort Network's WanderPod™ is a ruggedized, mobile communications platform that has been deployed world-wide in remote public venues and disaster stricken areas. The WanderPod™ highlights our commitment to always-on and highly available communications infrastructure that we offer to our hospitality partners - with the WanderPod™, even if the whole city is down, we can provide emergency short-term or long-term communications to your hotel, outdoor event or even to an area afflicted by disaster.

To learn more about the WanderPod™, please visit the WanderPod micro site.

WANDERPORT BusinessONLY™ Commercial Internet & Voice

Wanderport BusinessONLY™ suite of commercial communications services is a carrier-diverse, highly available, fiber optic communications network powering numerous office buildings in major cities. 

To learn more about our BusinessONLY™ services, please visit our BusinessONLY™ site.

WanderPort Managed Network & Guest Services

Supplement and enhance your existing communication and entertainment technology soultions with a complete monitoring and support package from WanderPort Networks. WanderPort's seasoned network engineers and solution designers will work with your venue and its existing IT personel to deliver a complete end-to-end support and service solution that your guests or tenants will thank you for.

To learn more about our Manged Network Services, please download our brochure.

 

Partners  

Hospitality Venues

Hotels and hospitality venues around the world have come to rely on WanderPort Networks as their information technology partner. To name a few:


Commercial Office Buildings

WanderPort Networks is currently building its service provider network, WanderPort BusinessOnly™, building by building in New York City. We have plans to expand our BusinessOnly service into other markets as well. To see if WanderPort is enabled or has plans to be in your building, please contact WanderPort Sales for more information.


Technology & Service Partners

WanderPort Networks maintains strategic partnerships with leaders of the IT and Hospitality industry to ensure that your venue and your guests will be privy to the highest quality of service and customer care. We don't partner up with every vendor under the sun, rather we make it a point to work with a small number of industry leaders and stick with them. We believe in stability and longevity rather than quantity of products, vendors and service partners.

Company News  

May 31, 2017

Wanderport BusinessONLY™ Now in New York's Iconic Grand Central Terminal!

Finally, the hundredes of world-class shops and restaurants in the heavily-trafficed Grand Central Terminal will have access to true enterprise-grade communication services thanks to Wanderport BusinessONLY™.
Read More➧
January 2, 2017

Hotel Edison gets the Wanderport Treatment!

This iconic, 800-room Art Deco New York Hotel which first opened its doors in 1931 has gone through many changes throughout its long, rich history. The Hotel Edison has recieved its latest upgrade from Wanderport Networks. Hundreds of next-generation wireless access points from Ruckus Wireless now feed this hotel's corridors and guest rooms a seemingly never-ending stream of high quality wireless internet.
Read More➧
October 3, 2016

Wanderport Connects all four regions of Swaziland

Our African subsidiary, Wanderport Africa, has been hard at work on a mission for good - to connect hundreds of schools and public utilities to a country-wide private network and the Internet. Utilizing technology from Wanderport Networks such as our WanderBox™ and disruptive technologies such as Television White Space (TVWS) Software Defined Radios (SDR), Wanderport has completed interconnections between all four regions of the Kingdom Of Swaziland.
Read More➧
 
View All Company News »

Contact Us  

Customer Care & Technical Support

Public Venues, Multi-Tenant Properties, Hotels
Tel. +1 (866) 897-3084
support@WanderPort.com

BusinessONLY™
Tel. +1 (800) 468-4985
+1 (646) 502-4504
8:00am - 6:00pm, M-F, EST
support@WanderPort.com


WanderPort Locations

Mailing Address and Sales:
WanderPort New York City
330 West 38th Street
Suite 1505
New York, NY 10018
Toll Free +1 (866) 910-WIFI (9434)
Tel. +1 (212) 355-5455
info@WanderPort.com
sales@WanderPort.com

WanderPort Toronto
81 Kencliff Crescent
Scarborough, Ontario, M1P 4E6, Canada
Tel. +1 (212) 355-5455

WanderPort New York Data Center
111 8th Avenue
New York, NY 10011
Tel. +1 (212) 355-5455

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Customer Support

WanderPort Networks Support is available 24 hours a day, 7 days a week, 365 days a year to all of our valued customers. Our support technicians are multi-lingual, speaking fluid English, Spanish and French and are all highly skilled in technical troubleshooting from user account issues to advanced BGP routing anomalies.

Please choose one of our support options below:


24-Hour Technical Support and Customer Care for Hospitality & Public Venue Customers

24/7/365 Toll Free Hotline: 1 (866) 897-3084
Email Support: support@WanderPort.com


BusinessOnly™ Technical Support

24/7/365 Toll Free Hotline: 1 (800) 468-4985
Account Quesitons and Customer Care: 1 (646) 502-4504 (availbe Monday-Friday, 9-5 EST)
Email Support: bizhelp@WanderPort.com


Network Operations and Support Center

Our state-of-the-art NOC (network operations center) is in NYC and maintains a direct connection to an Internet backbone. The WanderPort NOC is powered by multiple, fully redundant application and database servers, as well as advanced monitoring equipment that gives us a real-time snapshot of all of our deployed networks so we can proactively monitor events before they become user complaints and ultimately, network downtime.

In fact, if you own or manage a hotel, commercial building or other public venue and your connection to the internet is completely down due to a natural disaster or your local utility company's failure, we can park our WanderPod Mobile Internet device right outside of your building or at your event space and resume network operations seamlessly. That is the WanderPort advantage!

Current Network Status